Expert support team, Connect with us for expert assistance and guidance
Our expert team is always available to provide fast, reliable, and effective solutions for any challenges you encounter. We ensure seamless, personalized support, aiming to exceed your expectations and meet your unique needs.
Email Support
support@captrax.com
Reach out to our support team via email! Inquire about any questions, pricing details, or issues you're experiencing on our platform. We’re here to assist and look forward to hearing from you!
Visit in person
24/56, 123 456 78 street, Houston, TX, USA
Stop by our office and meet our team face-to-face. Visit our customer care and support center in Houston, Texas. We’re here to provide you with assistance and personalized support you actually need.
Call Support
+1 (855) 344 0004
Connect with our expert support team for quick and reliable assistance. Make a call to address your questions, pricing concerns, or any issues you’re facing with Captrax services. We are here to help you 24/7.
We are here to help you!
We are here to help you!
Fill this form to get in touch with our support team.
Support centre
Frequently Asked Questions
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Begin by requesting a pricing estimate for your fleet. Visit the Pricing page, fill in all the required details, and select the features you need. Once submitted, our team will review your information and contact you with a tailored pricing plan. After confirming the pricing, proceed with the payment process. Our team will then create your organization’s account, ensuring all necessary details, such as devices and information, are properly configured. You'll receive a unique subscription ID linked to your organization’s account. Using this subscription ID, you can create your personal account and gain access to your organization’s dashboard. That’s it—welcome to your Captrax organizational account!
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You can connect with our support team through multiple channels—email, phone, or live chat. Additionally, our Contact Us page provides all the details to help you reach us directly for assistance.
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If you encounter any issues, log in to your Captrax account and navigate to the ‘Support’ section. There, you’ll find an option to submit a ticket. Provide detailed information about the issue, including screenshots or error codes, to help us resolve it quickly.
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Our 'Help Center' includes step-by-step guides, articles, and video tutorials designed to help you navigate the platform efficiently. You can access it anytime by visiting the Help section on our website.
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If you’ve forgotten your password, click on the 'Forgot Password' option on the login page. Follow the prompts to reset your password securely. If you experience any further issues, contact our support team for additional help.
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Start by clearing your browser cache, refreshing the page, or restarting the application. If the issue persists, submit a support ticket with detailed information, such as error messages or screenshots, to help our team diagnose and fix the problem efficiently.
Facing an Issue?
Having trouble with something on Captrax? Whether you’ve encountered a bug, an error, or any other issue, we’re here to help! Share the details of the problem you’re facing, and our dedicated support team will work quickly to troubleshoot and resolve it. Your feedback is valuable and helps us improve your experience on our platform. Let us assist you today!