Privacy Policy

Read through our detailed policies regarding privacy and the use of cookies to ensure a secure and transparent experience.

Effective Date: 24-03-2025

1. Introduction

Welcome to Captrax ("we," "our," "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.cap-trax.com or use our services. By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Identification Information: Name, email address, phone number, and company details.
  • Vehicle and Driver Data: Vehicle identification numbers (VIN), location data, driving hours, and compliance information.
  • Usage Data: Information about how you interact with our website and services, including IP addresses, browser type, and access times.

3. How We Use Your Information

We use the collected information for various purposes:

  • To Provide and Maintain Services: Ensuring our telematics and HOS compliance solutions function correctly.
  • To Improve Our Services: Analyzing usage patterns to enhance user experience and develop new features.
  • To Communicate with You: Responding to inquiries, providing updates, and sharing information about our services.
  • To Ensure Compliance: Monitoring driver hours and vehicle data to comply with regulatory requirements.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist in operating our services, under strict confidentiality agreements
  • Compliance Authorities: Regulatory bodies, if required by law, to ensure compliance with HOS and telematics regulations.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

5. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

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6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request copies of your data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data, under certain conditions.
  • Restrict Processing: Request restriction of processing your data, under certain conditions.
  • Data Portability: Request transfer of your data to another organization or directly to you, under certain conditions.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. You can set your browser to refuse cookies, but some features may not function properly.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page.

9. Contact us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Are you looking for support?

Our support team is here to help. Feel free to reach out if you have any questions or are facing issues with our system.